Privacy Policy

Privacy Policy 

Last updated: March 2026 

1. Introduction 

Welcome to West Nine Construction. Your privacy is important to us, and we are committed to protecting your personal data. 


This Privacy Policy explains how we collect, use, store, and protect your information when you use our website: westnine.co.uk 
 
We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 
 
We understand that many of our clients and enquiries involve sensitive information. We handle all personal data with a high level of discretion and confidentiality. 
 
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy. 

2. Data Controller 

For the purposes of data protection law, the data controller responsible for your personal data is: 
 
West Nine Construction Head of Digital Servies 
Email: enquiry@westnine.co.uk 
Address: Soho Works, 2 Television Centre, 101 Wood Lane, London W12 7FA 

3. Information We Collect 

We may collect and process the following types of personal data: 

Information you provide directly 

  • Name 
  • Email address 
  • Phone number 
  • Any information submitted through forms or direct communications 
  • Information provided as part of project enquiries, including details relating to prospective works or property requirements 
  • Information provided via professional representatives acting on your behalf (such as agents, advisors or family offices) 

Information collected automatically 

  • IP address 
  • Browser type and version 
  • Device type 
  • Pages visited and time spent on pages 
  • Referring website addresses 
  • Cookies and tracking technologies 

We may use cookies or similar technologies to collect information about how users interact with our website. For further details, please refer to our Cookie Policy. 

4. Legal Basis for Processing 

Under UK GDPR, we process personal data based on the following legal grounds: 

  • Consent – where you have given permission (e.g., subscribing to a newsletter) 
  • Legitimate interests – improving our website, responding to enquiries, and providing services 
  • Contractual necessity – where processing is necessary to provide a service you requested 
  • Legal obligations – where we must comply with the law 

Where we rely on legitimate interests, we ensure that such interests are balanced against your rights and freedoms. 

5. How We Use Your Information 

We may use your information to: 

  • Provide and maintain our website 
  • Respond to enquiries or support requests 
  • Assess project suitability and manage potential client relationships 
  • Improve website performance and usability 
  • Send newsletters or marketing communications (if you opt in) 
  • Monitor and analyse website usage 
  • Detect, prevent, and address technical issues or fraud 

6. Analytics 

We may use third-party analytics services such as Google Analytics to help us understand how visitors use our website. 
 
These services may collect information such as: 

  • IP address (sometimes anonymised) 
  • Pages visited 
  • Time spent on the site 
  • Device and browser information 

This information helps us improve the website and user experience. 
 
You can opt out of certain analytics tracking through your browser settings or available opt-out tools. 

7. Email Marketing 

If you sign up to receive newsletters or marketing communications, we may use your email address to send updates, promotions, or news about our services. 
 
You can unsubscribe from marketing emails at any time by: 
– Clicking the unsubscribe link in the email, or 
– Contacting us directly 
 
We will only send marketing emails where you have given consent or where permitted by law. 

8. Sharing Your Information 

We may share your information with: 

  • Website hosting providers 
  • Analytics providers 
  • Email marketing services 
  • Professional advisors and consultants where required to respond to enquiries or deliver services 
  • Legal authorities when required by law 

We only share the minimum information necessary and require third parties to protect your data. 
 
We do not sell your personal data. 

9. Data Retention 

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements. 
 
Enquiry data is typically retained for up to 12–24 months unless a relationship develops, in which case it may be retained for longer in line with contractual, legal or business requirements. 
 
When data is no longer needed, it will be securely deleted or anonymised. 

10. Data Security 

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. 
 
However, no online service can guarantee absolute security. 

11. Your Data Protection Rights 

Under UK GDPR, you have the right to: 

  • Access the personal data we hold about you 
  • Request correction of inaccurate information 
  • Request deletion of your data 
  • Restrict or object to processing 
  • Request transfer of your data to another service (data portability) 
  • Withdraw consent where consent is the basis for processing 

To exercise these rights, please contact us using the details below. 
 
We aim to respond to all legitimate requests within one month, as required under data protection law. 
 
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). 

12. International Transfers 

Some of our service providers may process personal data outside of the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of UK-approved standard contractual clauses or equivalent protections. 

13. Automated Decision-Making 

We do not use personal data for automated decision-making or profiling. 

14. Third-Party Links 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. 

15. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. 

16. Contact Us 

If you have questions about this Privacy Policy or how we handle your personal data, please contact us: 
 
Email: enquiry@westnine.co.uk 
Website: westnine.co.uk 
Address: Soho Works, 2 Television Centre, 101 Wood Lane, London W12 7FA